About Us

Elevate Your Communications: Partner with Excellence

Dive deep into the realm of unparalleled customer engagement. With our innovative solutions tailored for the digital age, we’re not just offering services; we’re crafting memorable experiences that empower businesses.

Customer Experience Mastery

Our top-tier customer experience strategies ensure every interaction resonates with brand ethos, fosters loyalty, and drives business growth.

Dedicated Customer Support

No concern goes unaddressed. Our comprehensive customer support system guarantees prompt, effective solutions, ensuring satisfaction at every touchpoint.

Insightful Surveys

Unlock the potential of feedback. Through meticulously designed surveys, we gather invaluable insights that help shape business strategies and refine customer interactions.

Our Core Values

At the core of our operations are values shaping our decisions and interactions. Integrity underscores our ethical stance, while excellence drives our consistent delivery. We adapt to the dynamic digital world, remaining innovative and relevant. With a customer-centric focus, we tailor solutions for impactful engagements.

Embracing collaboration, we believe success is a shared journey. These values are the pillars guiding our legacy and future.

Happy Clients

Forging Communication Excellence

Your Partner for Growth

Our Genesis

Sema Force (EA) LTD’s journey began with a vision: to be the digital bridge connecting businesses with their audiences. Rooted in innovation and customer-centricity, we have consistently offered unparalleled call center and BPO services. Our insights, backed by vast experience in data analysis, have propelled organizations to meet their customers right where they are.

2022

Evolution Through the Past Year

Starting as a vision, over the past year, we grew, adapting to the ever-changing landscape of digital communication. Every milestone marked an era where we expanded our services, ensuring a 360-degree customer contact management solution for our partners.

Kenya: Our Home, Our Pride

Positioned in the heart of Kenya, our fully-fledged office in Bungoma serves as a nexus for communication excellence. It’s here that we tap into the synergy of technology and human touch, providing services through diverse channels, from phones to social media.

2023

Our Commitment to Compliance

Navigating the complex terrains of global communication requires a keen sense of legalities. We ensure that our operations not only meet but often exceed industry standards and regulations. Our dedication to transparency and ethical practices has been our guiding light, fortifying trust with every engagement.